Shipping Returns Made Easy
Need to return an item? No need to call or email - you can do it all online in minutes.
If you wish to return an item within 90 days of shipment, simply go through returns made easy online. Customers are responsible for any item lost or damaged in return shipping so we recommend insuring the package. Just complete the form (or a copy) on the back of your invoice and send it along with the merchandise you're returning. Returns should be sent to:
Play Baseball, Returns Department
1321 Opportunity Parkway, Suite 400
Greenfield, IN 46140
Returns must be initiated within 90 days of shipment.
Play Baseball branded merchandise (Wire2Wire) have a Lifetime Guarantee against defects in material and workmanship. The lifetime guarantee is defined as the life of the product under normal wear and tear.
Free Return shipping on Play Baseball branded merchandise (Wire2Wire) and on all clothing & footwear eligible for return. This does not cover any item for ordinary wear and tear, damage caused by accident, improper care or use, or the natural breakdown of colors or materials over extended time and use.
Perishable items are not returnable unless damaged or defective upon delivery, Contact Us for details.
Items with customization or personalization cannot be returned unless they are damaged, defective, or incorrect due to Play Baseball error, Contact Us for details.
All Electronics must be non-modified, in original packaging, and include all manuals, parts and accessories for returns to be accepted.
Gift Cards and e-gift cards may not be returned. Gift cards are also not redeemable for cash, except where required by law.
If you receive a DEFECTIVE item please go through returns made easy online.
If you receive INCORRECT, DAMAGED OR MISSING items, please Contact Us.
Our Satisfaction Guarantee/Return Policy does not cover any item for ordinary wear and tear, damage caused by accident, natural disaster, improper care or use, or the natural breakdown of colors or materials over extended time and use.
Any returns received that do not qualify for our Satisfaction Guarantee/Return Policy will be returned to the customer at their expense. When possible, the expense will be charged to the credit card on file for the purchase. This includes items that are non-returnable, damaged, mis-used or not purchased from Play Baseball.
We do not accept packages that are shipped COD or freight collect.
We do not provide an exchange option. Simply place a new order for the desired merchandise. Since items tend to sell out quickly; we recommend immediately placing an order for the replacement merchandise.
Flat-rate shipping labels are available to eligible U.S. customers online or through Customer Service. Flat-rate shipping label fees will be deducted from your merchandise credit/refund.
Shipping labels, besides the courtesy label attached to your invoice, are emailed and will need to be printed by the customer.
Oversized / heavy items may require additional return shipping, you will be notified during the return process online.
Packages refused by customers will be refunded for merchandise total only, shipping and handling charges for both the delivery and return shipping are non-refundable.
Refunds and merchandise credits are for returned merchandise total only, shipping and handling charges are non-refundable. If a coupon was used on the order, you'll receive a refund/credit, minus the coupon value.
Play Baseball® reserves the right to limit or decline returns.
Commercial Accounts have a 30-day return policy.
If you have questions, please Contact Us
Effective 06/12/2019
Click for details on our Satisfaction Guarantee / Lowest Price Guarantee
We reserve the right to update our return policy at any time and without prior notice by posting the revised version on our site. These changes will be effective as of the date we post the revised version on our site.
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